Plain English, here too

Your home. Your information.

HomeGrants.ie is an independent home grants guidance and introduction service, run by Kinane Labs Limited, a private company limited by shares, registered in Ireland, company no. 822486, with its registered office at The Black Church, St. Mary’s Place, Dublin 7, D07 P4AX. Kinane Labs Limited is the controller of the information described here. Contact info@homegrants.ie with questions about the service or your information.

What happens when you start

We use your Eircode or county to help with your enquiry. If you provide an Eircode, we may send it to Google Maps to identify your county and, when available, your address. You can choose your county instead; you do not need to enter a town separately. When you send us a WhatsApp message, we receive your WhatsApp number and the information you choose to share. Our digital assistant uses your messages and home details to explain grant options and help arrange a contractor’s call. A person can take over when needed.

Who receives your information

WhatsApp, our hosting provider Render and our AI provider process information needed to deliver the service. Microsoft processes business emails for contractor sign-ups, introductions and service notices. The AI provider is Google or OpenAI, depending on the service configuration. We do not use this service to add you to advertising audiences. We store campaign labels supplied in the page link to understand which campaigns bring enquiries. This page, the grant plan on our homepage and the contractor sign-up page load no advertising tag. Our grant guides, county pages, contractor lists and other information pages load Google’s advertising tag (Google Ads) to measure our ads; our website privacy notice explains what it sends Google.

Before a visit is booked, we name the contractor and show the details. Confirming shares your name, WhatsApp number, visit address and a short summary of the work with that company so they can carry out the visit. We do not send your conversation to unrelated contractors.

If you ask us to find a partner, we first use a short anonymous summary of your county and type of work. We ask separately before sharing your name and contact details with a named company. A contractor introduction does not confirm a site visit. Your exact address and any report are not included in an introduction unless you separately agree to share them.

If you asked for a quote through the grant plan on our website, our website privacy notice explains what happens: there, one tick lets us pass your name, number, home details and plan to one SEAI-registered contractor, and we send it to them on WhatsApp.

Reports you choose to share

You can send a BER advisory report to help us explain its recommendations. Our AI provider processes the report for that purpose. It may contain your address, BER number or meter reference. Only send a report you are entitled to share. The report does not establish grant eligibility, and we do not forward it to prospective contractors as part of recruitment.

If you sign up as a contractor

When you sign up for homeowner leads, we collect your business name, your name, your mobile number and the upgrades and counties you cover, and your email address and SEAI registration number if you give them. We also keep the campaign label from the ad link you followed (its utm tags), and the time and wording of the consent you gave. The sign-up page does not load an advertising pixel.

On the sign-up page we count which parts of the page and the form a visit reaches, which of the form’s messages it is shown (for example that a mobile number is not an Irish one), whether the screen was touched or a WhatsApp button tapped, how long the page was open, any page error, the kind of phone and app (for example “iPhone, Facebook”) and the campaign labels of the link, under a random number made for that one visit. It sets no cookie and stores nothing on your device, and it never includes anything you type. We keep it for 90 days to see where the page loses people.

We use these details to check your registration against SEAI’s public registers, to send you homeowner leads by WhatsApp when a homeowner asks for a quote for work you cover in one of your counties (we may send them automatically), and to contact you about the service and billing. We confirm your mobile number with you before your first lead: we WhatsApp you from 085 170 1477, and your leads start when you reply YES. We keep your reply and when you sent it, as the record that you asked for leads.

If you sign up on our sign-up page, your first 3 leads are free (partners who signed up before 2 November 2026 keep the 5 they were offered). Before your next lead after those we tell you the price per lead and you choose whether to continue. If you sign up after a free lead from us, that lead was your trial: you pay for each lead from your first, at the price per lead named in the box you tick, or, if the box names none, at the price we tell you in writing before your first lead. We collect no card details, and signing up does not create a subscription. You can stop at any time by replying STOP on WhatsApp or emailing info@homegrants.ie.

Each lead we send you by hand comes with a private page for that lead. The page records when it is opened, when you tap Call or WhatsApp on it, when you pause or restart your leads, and any problem you report there. The page shows you your own call attempts. We use these records to decide replacement claims under the published rules (the reason for each decision is shown on the page; a number you report as not working is checked by us), and to see how leads are followed up, for example how many you opened, tapped Call on or reported. These records are deleted when the homeowner’s details are deleted, and at the latest 120 days after the lead was sent to you; any note kept with a report is deleted after 30 days. What a report decided stays with your billing records. You can ask for a person to review any decision at info@homegrants.ie.

We may contact a relevant business about a local opportunity using a reviewed business contact source and a recorded contact basis. Invitations identify the source and include an opt-out. We keep a limited suppression record to respect requests for no further invitations. Being listed in a public register does not automatically make a business a HomeGrants partner or mean that its details can be freely reused.

Contractors who continue after their free leads pay HomeGrants.ie for each lead: after their free leads, or from their first lead if they signed up after a free lead from us. Homeowners do not pay HomeGrants.ie, and quotations for the work are agreed directly between the homeowner and the contractor.

Your choices

Ask to speak to a person at any time. Reply STOP to stop automated WhatsApp messages, or contact us by email. Stopping messages does not cancel an existing appointment; tell us separately if you want to cancel it. We send service replies and appointment updates, not marketing broadcasts.

You can ask us to access, correct or delete your information. Contact us using the details above. You can also raise a concern with Ireland’s Data Protection Commission.

How long we keep it

In our assistant, unused website handoff records expire after 24 hours. Unbooked enquiries are removed after 30 days without activity. For booked visits, enquiry details and reports are retained for up to 90 days after the visit to help resolve service questions. We retain anonymous counts to understand whether the service is useful. Essential operator sign-in cookies are used only in the private workspace.

We keep a contractor’s details while they receive leads. If we cannot confirm a contractor sign-up, or a contractor is paused, we delete the contact name and email and take the mobile number off their record 12 months after the record last changed; a sign-up we turn down is cleared straight away. If a contractor has messaged us on WhatsApp or sent STOP, their number stays with that chat so we know who is writing and do not contact them again. Contact us to have your details removed sooner. Contractor recruitment contacts require a fresh review after 180 days. Opt-out suppression records are retained to prevent further invitations. Partner sign-in cookies last up to eight hours.

What our guidance means

We help explain official grant information. We are not SEAI, a local authority, a BER assessor or a grant approval body. The relevant scheme administrator makes the grant decision. An Eircode or a conversation cannot establish eligibility on its own.

Before booking a site visit, you see the company, date, time and any visit fee. Booking a visit does not commit you to installation work. Any quotation or works contract is agreed directly with the contractor. Email info@homegrants.ie, or reply in your WhatsApp chat with us, to request a change or cancellation.

Please do not send passwords, bank details, PPS numbers or medical or welfare documents in this chat. If a scheme needs supporting documents, we will point you to its official application route.

Last updated: 14 October 2026.